Login:
Password:
Forgotten Password?
|
Register Here
£0.00
(0 Items)
Subtotal
£0.00
Delivery
£0.00
VAT
£0.00
Total
£0.00
Free Delivery on all orders.
Home
FAQs
Log In
Password
Remember Me
Forgot Password?
Click here to activate your existing
Account online
View All
Bulk Buys
Health and Fitness
Huff and Puff
Inclusive Sports and Games
Innovations
Outdoor
PE Essentials
Physical Development
Racquet Sports
Resources
Sports
Sports Hall
Frequently Asked Questions
Contacting Us
How do I contact you?
I have an idea for a new product – who do I call?
Deliveries
Are there different types of delivery I can pay for? For example Express Delivery?
Do I have to sign for my parcel?
Can I send an order as a gift to someone else?
Can I track the delivery status of my order?
What do I do if my products are damaged, incomplete, incorrect or short delivered?
My delivery hasn’t arrived – how do I find out where it is?
Can I organise a delivery to another address other than where my account is registered?
Do you deliver overseas?
How do I find out about the delivery of my order?
How much does delivery cost?
What is direct delivery?
What happens if I’m not there to sign for my delivery?
Can I get proof of my delivery being sent if I have a problem?
Miscellaneous
Do you have an international catalogue?
How can I arrange free Huff & Puff training?
Does training come with Golf Foundation products?
What does the CE mark mean?
Where can I get technical help with SIMS, RM and Premier Finance systems?
What is your Huff & Puff scheme about?
How can I find out more about Total Dance, Gymnastics and Swimming?
What information do you have on the disposal of Waste Electrical Electronic Equipment – WEEE?
What is the £ 100 Guarantee and how do I claim it if I am unhappy with the service I receive?
Can I order a new Catalogue?
How do I return faulty or unsuitable products?
What is BESA? And how does it affect your products?
Do your products carry guarantees and warranties?
My question isn’t on the list of frequently asked questions – how can I get an answer?
What is the Price Match Promise?
Can you tell me whether the materials are from sustainable resources?
Where do I get general technical help with the website?
How do I get a copy of your Terms and Conditions?
My Account
Where can I update My Account details?
I’ve forgotten my password – how do I reset it?
What is an Account Number and why do I need one?
How do I open a new account?
I have an account with you and I can't place an order.
Orders
How do I claim a promotion code?
My promotional code isn't working, what do I do?
Will you send me a confirmation of my order?
My order status shows as 'Received' what does this mean?
My order status shows as 'Being Processed' what does this mean?
Can I view my past orders online?
My order status shows as 'Cancelled' what does this mean?
My order status shows as 'Dispatched' what does this mean?
How do I cancel an order?
Can I amend my order online if I’ve already sent it?
How do I order online?
Payment
What are my payment options with you?
I don’t have a credit account with you – can I still order?
My card details are not being accepted.
Can I pay by invoice?
Products
Why is the price different online than in the catalogue?
Will you send me another item if my choice is out of stock?
I need advice on a product - can you help?
Will you inform me if something goes out of stock if I order it?
What are ‘Made to Order’ products?
I’d like to refurbish an area of my school, can you help?
Do you do products for Special Needs/Secondary/Primary/Mainstream?
If I do not want the substituted products what do I do?
Do you do replacement parts for any products?
Can I check an item is in stock?
I can't find a product on your website that is in your catalogue, where is it?
Returns
How do I return faulty or unsuitable products?
Security
What does Safe and Secure Online transactions mean?
How do I know if my details are secure?
What do you do with my personal details?
Will I get emails from others apart from Davies Sports?
How do I stop emails from you?
VAT
Do I have to pay VAT on your products?
Is VAT included in all prices?
ABOUT TRUST ONLINE