Login / Register

Davies Sports

Davies Sports

enquiries@daviessports.co.uk

Shop

Free Delivery

Short on time? - Use our quick order form

Short on time? - Use our quick order form

Free Delivery

Frequently Asked Questions

Contacting Us

How do I contact you?
I have an idea for a new product – who do I call?
If I am not completely happy with something is there someone I can talk to or send a message to?

Deliveries

How do I qualify for free delivery?
Do you deliver overseas?
Are there different types of delivery I can pay for? For example Express Delivery?
How do I find out about the delivery of my order?
How much does delivery cost?
What is direct delivery?
What happens if I’m not there to sign for my delivery?
Can I get proof of my delivery being sent if I have a problem?
Can I track the delivery status of my order?
How long does delivery take?
What do I do if my products are damaged, incomplete, incorrect or short delivered?
My delivery hasn’t arrived – how do I find out where it is?
Can I organise a delivery to another address other than where my account is registered?
Do I have to sign for my parcel?
Can I send an order as a gift to someone else?

Miscellaneous

How do I return faulty or unsuitable products?
What is the Fair Play Promise? And how do I claim it if I am unhappy with my service?
What is BESA? And how does it affect your products?
Do your products carry guarantees and warranties?
My question isn’t on the list of frequently asked questions – how can I get an answer?
Can I order a new Catalogue?
What does the CE mark mean?
Where can I get technical help with SIMS, RM and Premier Finance systems?
Is it possible to get gift vouchers to give a friend/school from you?
What is your Huff & Puff scheme about?
How can I find out more about Total Dance, Gymnastics and Swimming?
What information do you have on the disposal of Waste Electrical Electronic Equipment – WEEE?
What is the Price Match Promise?
Can you tell me whether the materials are from sustainable resources?
Where do I get general technical help with the website?
How do I get a copy of your Terms and Conditions?
I am eligible for the Gold Scheme what do I do?
Do you have an international catalogue?
What is the Gold Service about?
How can I arrange free Huff & Puff training?
Does training come with Golf Foundation products?

My Account

Where can I update My Account details?
I’ve forgotten my password – how do I reset it?
What is an Account Number and why do I need one?
How do I open a new account?
I have an account with you and I cant place an order.
I have more than one Account Number, does it matter which one I use?

Orders

How do I claim a promotion code?
My promotional code isnt working.
Will you send me a confirmation of my order?
My order status shows as Received what does this mean?
My order status shows as Being Processed what does this mean?
Can I view my past orders online?
My order status shows as Cancelled what does this mean?
My order status shows as Dispatched what does this mean?
How do I order online?
How do I cancel an order?
Can I amend my order online if I’ve already sent it?

Payment

What are my payment options with you?
I don’t have a credit account with you – can I still order?
My card details are not being accepted.
Can I pay by invoice?

Products

Why is the price different online than in the catalogue?
Will you send me another item if my choice is out of stock?
I need advice on a product.
Will you inform me if something goes out of stock if I order it?
What are ‘Made to Order’ products?
I’d like to refurbish an area of my school.
Do you do products for Special Needs/Secondary/Primary/Mainstream?
If I do not want the substituted products what do I do?
Can I check an item is in stock?
I cant find a product on your website that is in your catalogue.
Do you do replacement parts for any products?

Returns

How do I return faulty or unsuitable products?

Security

How do I know if my details are secure?
What does Safe and Secure Online transactions mean?
What is VeriSign?
What do you do with my personal details?
Will I get emails from other people?
How do I stop emails from you?

VAT

Do I have to pay VAT on your products?
Is VAT included in all prices?

© Davies Sports, Leigh Fold, Hyde, Cheshire, SK14 4LL

footer

ecommerce solution provided by Netalogue plc